General
Which purifier do you recommend for each room in my home or office?
We have several models with unique features that are designed for different sized rooms and spaces. Our MA-14 and MA-25 units are our popular tabletop units best for smaller individual rooms and spaces. MA-40 is the most popular floor unit and covers areas up to 840 square feet every 30 minutes. The MA-112 is our largest model and covers up to 2,500 square feet in the same amount of time. This is a popular choice for waiting rooms, lobbies, office spaces, and other open spaces.
How often should I be cleaning my air purifier?
Depending on how much you’re using your air purifier, it should be cleaned every three to six months. Most filters only last for that amount of time, so you’ll want to replace it when you give the grates and body a cleaning.
How do I clean my air purifier?
To clean your unit, follow the below steps:
1. Unplug the power cord
2. Wipe down the exterior casing
3. Remove the filter cover
4. Wash the pre-filter (per owner manual instructions)
5. Replace all dirty internal filters
6. Reassemble filters and cover, and plug the power cord back in
How often should I run my air purifier?
In communal spaces like a living room, you’ll want to use an air purifier 24/7. Running it for a few hours won’t sufficiently clean the air because new pollutants continue to show up. In rooms kept closed, like a bedroom, you could use it only while it’s being occupied or 24/7 if pets, pollen, or dust is present.
My new purifier just arrived. Where should I put it in my house?
The best way to place an air purifier is to put it near the center of a room. Give it 18-24″ of clearance around the back and sides of the unit. We suggest you don’t put it in a corner, flush against a wall, or under a shelf which could limit airflow.
MA-14
What do I do if the filter light remains lit after filter replacement?
Press and hold the button until all lights are off. The icon will appear with partial light. Press again and hold until all lights turn on. Then the filter replacement light should be off.
Where is the filter replacement indicator located?
The On/Off light button & Filter Change Indicator is the same. This button will flash when filter needs to be changed.
How do I reset the filter replacement indicator?
Press and hold the button until all lights are off. The icon will appear with partial light. Press again and hold until all lights turn on. Then the filter replacement light should be off.
How do I install the filters?
All filters are combined into a one-piece housing for maximum effectiveness.
1. Place the machine in a dry location on a flat surface.
2. Rotate the base clockwise.
3. Rotate base clockwise to remove filter cover in order to change filters. Remove old filter and replace with the new ones.
4. Reattach base at the bottom of the unit (with filters inside). Rotate counter-clockwise to secure base. Please remove all packaging on the filters before use. Do not use the air purifier without filters
How do I clean the filters?
Pull out the power plug before cleaning the unit. Do not immerse machine in the water or any liquid. Do not use abrasive, corrosive or flammable products to clean any parts of the units. Filters cannot be washed.
Clean the air purifier regularly.
1. Use soft and dry clothes to remove the dust from the air purifier.
2. Use soft and dry clothes to clean the outlet and inlet of the air purifier.
How do I change the filter?
Please remove all packaging on the filters before use. Do not use the air purifier without filters.
1. Place the machine in a dry location on a flat surface.
2. Rotate the base clockwise.
3. Rotate base clockwise to remove filter cover in order to change filters. Remove the old filter and replace with the new filter.
4. Reattach base at the bottom of the unit (with filters inside). Rotate counter-clockwise to secure base
Note: Please be careful when installing the back cover. Watch your hands.
MA-15
Where is the filter replacement indicator located?
There is no "button" you cannot see the Filter Change indicator until the filters need to be replaced. A red little light will appear with two little filters on the top of the unit when it is time to change the filters.
How do I reset the filter replacement indicator?
After the new filter is installed and the unit is turned back on, hold down the dimmer button for 3 seconds. The indicator light will go off and the timer is reset.
Why does the light on my MA-15 always blink?
The on/off light will blink when the unit is off to let you know that the unit is not turned on and running. Let us know if you have any other questions on the MA-15.
How do I clean the filters?
For best performance, vacuum the pre-filter once a month under normal usage.
1. Unplug the air purifier.
2. Remove the True HEPA H13 filter as described in the Replacing the True HEPA H13 Filter section.
3. Vacuum the white side of the True HEPA H13 filter using the brush attachment of your vacuum cleaner, cleaning it thoroughly.
4. Place the True HEPA H13 filter back into the air purifier and close the grille.
5. Plug the power cord into a standard AC outlet.
How do I change the filters?
Please follow the steps below on how to change the filter of your air purifier.
1. Unplug the air purifier. Open the filter grille covers on the left and right of the unit by pushing the lockers on the top of the covers.
2. Take away the grilles from the unit.
3. Pull the tabs to remove the old filter.
4. Install a new genuine Medify replacement filter with the white side facing out (tabs will be visible).
5. Align the tabs at the bottom of the grille covers with the unit. Gently push the grille covers until they snap back into place.
6. Plug the power
MA-25
Where is the filter replacement indicator located?
There is no "button" you cannot see the Filter Change indicator until the filters need to be replaced. A red little light will appear with two little filters on the top of the unit when it is time to change the filters.
How do I reset the filter replacement indicator?
After the new filter is installed and the unit is turned back on, hold down the dimmer button for 3 seconds. The indicator light will go off and the timer is reset.
Why does the light on my MA-25 always blink?
The on/off light will blink when the unit is off to let you know that the unit is not turned on and running. Let us know if you have any other questions on the MA-25.
How do I clean the filters?
For best performance, vacuum the pre-filter once a month under normal usage.
1. Unplug the air purifier.
2. Remove the True HEPA H13 filter as described in the Replacing the True HEPA H13 Filter section.
3. Vacuum the white side of the True HEPA H13 filter using the brush attachment of your vacuum cleaner, cleaning it thoroughly.
4. Place the True HEPA H13 filter back into the air purifier and close the grille.
5. Plug the power cord into a standard AC outlet.
How do I change the filters?
Please follow the steps below on how to change the filter of your air purifier.
1. Unplug the air purifier. Open the filter grille covers on the left and right of the unit by pushing the lockers on the top of the covers.
2. Take away the grilles from the unit.
3. Pull the tabs to remove the old filter.
4. Install a new genuine Medify replacement filter with the white side facing out (tabs will be visible).
5. Align the tabs at the bottom of the grille covers with the unit. Gently push the grille covers until they snap back into place.
6. Plug the power cord into a standard AC outlet. Press and hold the DIMMER button for 3 seconds to reset the indicator.
MA-40
The MA-40 filter icon keeps blinking red. How do I get it to stop?
Hold down the speed and anion button for 3 to 5 seconds until it beeps and/or the light turns off (the filter button icon is between the speed and anion button).
Why isn’t the light on my MA-40 2.0 unit working?
We actually removed the sensors on the MA-40 as we have found after extensive research that the sensor did not always perform to our high standards. In many cases, the air around the unit gets cleaned fast and drops the motor speed to low. Then the air in the rest of the room does not get cycled through as often as our standards require. Not only did we reevaluate the sensor, but we also upgraded the filter making it 13% stronger with 13% more coverage than the previous version.
Where is the filter replacement indicator located?
You can find the filter replacement indicator in between the speed button and ionizer button. This will become lit when the filter needs to be changed.
How do I reset the filter replacement indicator?
After the new filter is installed and the unit is turned back on, hold down the speed and ionizer buttons at the same time for 3-5 seconds. The indicator light will go off and the timer is reset for 3000 hours.
How do I install the filters?
The 3-stage Medify Air filter is a one-piece filter for higher performance. Remove by pulling on the small tab at top. When reinstalling, make sure to push it back in and make sure it is in snug for maximum performance.
1. Place the machine in a dry location on a smooth and flat surface.
2. Press the top buttons in the back cover and pull the cover. Lift the back cover and pull out slightly.
3. Remove the old filter by pulling on the small tab at the top of the filter.
4. Remove the plastic packaging from the new filter before installing into the air purifier.
5. Place the new filter into the air purifier with the white side facing out to you. The tab at top of the filter should be facing you.
6. Replace the back cover.
How do I clean the filters?
Unplug the air purifier before cleaning the unit. Do not use excess water to clean the unit. Use a soft cloth or a soft moist cloth to wipe down the unit. Do not use cleaners or chemicals on the air purifier at any time. From time to time if you see excess dust accumulate on the unit, wipe with a clean dry cloth. Also, make sure that the air intake and vents are free from excess dust. Do not vacuum or try and wash the filter as it will clog the filter.
How do I change the filters?
The indicator light will show when the filter needs to be replaced.
1. Make sure to unplug the unit before changing the filter.
2. Press the top buttons on the back cover and pull the cover. Lift the back cover and pull out slightly.
3. Remover the old filter from the unit. Pull on the tab at the top to remove.
4. Remove plastic packaging from the new filter before installing into the air purifier. Place the new filter into the air purifier with the white side facing out to you. The tab at the top of the filter should be facing you.
5. Replace the back cover.
6. Reset filter indicator light: After the new filter is installed and the unit is turned back on, hold down the fan speed and ionizer buttons at the same time for 3-5 seconds. The indicator light will go off and the timer is reset for 3000 hours.
Why won’t the ionizer turn on?
The ionizer will not turn on when the unit is on sleep mode and low speed. We keep it off on those speeds to keep it super quiet. The ionizer will work on high and medium speeds and may be turned on/off as needed.
MA-112
Where is the filter replacement indicator located?
The replacement filter indicator light is located right beside the indicator light of the Anion button and will become lit when filter needs to be changed.
How do I reset the filter replacement indicator?
When the filter replacement indicator is on, there is a need to replace the filter. Press the Anion button for 3 seconds to reset. Then fan speed indicator light will stop flashing.
How do I install the filters?
All filters must be used together. Please disassemble filters according to the following instructions. Reinstall the filters accordingly
1. Place the machine in a dry location on a smooth and flat surface.
2. Press opening tabs at side covers and pull covers. Life the left and right cover and pull out slightly.
3. Do not disassemble filters. Filters sets come in one piece for maximum efficiency.
4. Remove exterior packaging of the filter sets.
5. Place filters back into the air purifiers after packaging is removed.
6. To reinstall side covers, align at the fixed grooves and insert the cover into the grooves. The side covers will snap back in automatically.
How do I clean the purifier and air quality sensor?
Clean the air purifier
Clean the air purifier regularly to prevent the dust accumulation.
1. Use soft and dry clothes to remove the dust from the air purifier.
2. Use soft and dry clothes to clean the outlet and inlet of the air purifier.
Clean the air quality sensor
Clean air quality sensor every two-month to ensure best performance. Clean often if machine works in dusty environment.
1. Use soft brush, or cloth, to clean intake and outlet of air quality sensor.
2. Disassemble the cover of air quality sensor.
3. Use a dry swab to clean the air quality sensor, air intake and air outlet.
4. Reinstall the cover of air quality sensor.
How do I change the filters?
1. The machine will remind user to replace filters after 3,000 hours of use. When indicator light is on, it is time to change your filters with genuine Medify replacement filters.
2. Turn off the power, pull out the power plug to reduce the risk of electric shock. This equipment has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact qualified personnel to install the proper outlet. Do not alter the plug in any way.
3. Press tabs in each side cover and pull the cover. Then lift each cover and pull out slightly.
